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- What is my order status?
- What is the Extended Download Service (EDS)?
- What is a BackUp CD?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- How do I get a copy of my invoice?
- What do I do if I forgot my order password?
- How will you know where and how to send my physical product?
- How do I start a new order?
- How do I update my credit card when my preorder authorisation has failed?
Right of Withdrawal
Returns and Cancellations
- What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- How do I request a refund?
- How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- When will I see my credit appear in my account?